Shipping policy

 

Order processing time

Processing 2-3 business days
Delivery 2-5 business days
Total ~4-7 business days

* Do note that these are only time estimates, processing and delivery time may change due to peak festive periods or when we are out of studio. Please check our instagram (@sunny.sunnyside) or web announcement banner for updates.

All orders are processed within 2-3 business days after receiving your order. You will receive another notification when your order has shipped, along with tracking details.

Delivery will take 2-5 business days to reach you! Do factor at least a week to receive your order! :) 

✿ Track your parcel here! ✿

 


Shipping rates

We understand the frustration not knowing where your parcel is travelling, so we have decided all products worldwide will be mailed out via Registered Mail to give a peace of mind :)

 

Local Singapore: 

  • 2-5 business days
  • Free shipping for orders $60 and above.
  • $3 shipping fee applies for orders below $60.
  • All orders are shipped with tracking details via Ninja Van.

 

International:

  • All orders are shipped via DHL Express or Ninja Van, with tracking updates.
  • 2-10 business days (subject to custom clearance, exclude weekend & holidays)
  • Free shipping for orders $180 and above.
  • Ninja Van only ships to Malaysia, Indonesia, Philippines & Vietnam.
Countries Delivery Cost
Malaysia

Ninja Van
3-6 business days

DHL Express
2-3 business days

 Ninja Van:
$6 SGD

DHL:
$16 SGD
Hong Kong, Taiwan, Thailand, South Korea

DHL Express

2-3 business days 

 $28 SGD
Indonesia Ninja Van
3-6 business days

DHL Express
2-3 business days
 Ninja Van:
$9 SGD

DHL:
$28 SGD
Vietnam Ninja Van
4-9 business days

DHL Express
2-3 business days 		Ninja Van:
$6

DHL:
$28
Philippines Ninja Van
4-9 business days

DHL Express
2-3 business days		 Ninja Van:
$12

DHL:
$28
Australia, New Zealand, Japan, China

DHL Express

2-3 business days 

 $30 SGD
France, Germany, Italy, United Kingdom

DHL Express

3-5 business days 

 $35 SGD
USA

DHL Express

3-5 business days 

 $40 SGD (approx. $30 USD)

 

Note: Sunnyside is not responsible for any parcel delays or lost parcels once handed over to the courier. 

If your country of residence is not listed here, please reach out and we will advise you on the shipping costs!

International customers are responsible for any custom duties. For more details on customs duties, please check with your local customs office.


Exchange & Return

All items purchases are strictly non-refundable due to health and hygiene reasons. Returns and exchanges are only accepted should the item be faulty or a wrong item has been delivered.

  • Discounted items are final and cannot be returned or exchanged
  • Strictly no exchange for a different product after the item(s) are delivered


Return

Please email and send a photo to us @ thsunnyside@gmail.com if you found any defects within the first 3 days of receiving your product. For any other reasons, please reach out and we will review your case :)

To be eligible for a return:

  • All items must have no visible signs of wear or use
  • Must be in its original packaging, this includes any tags, stickers, cards, pouches etc.
  • A digital receipt of proof of purchase must be shown

Please note: The customer is responsible for all costs incurred when returning an item. No initial delivery fee will be refunded.

    Exchange

    If you have received a wrong item, we apologise for the mix up, and we will exchange the item for you for free! Please reach out to us @ thsunnyside@gmail.com and we will follow up with you!

    Sorry to inform that there is strictly no exchange for a different product after item has been delivered. We appreciate if you could finalise the item(s) you really wish to purchase beforehand :)